Designing for 1.33 Million Anganwadi Workers
How I redesigned the Poshan Tracker beneficiary registration flow - integrating eKYC and Face Verification via the Poshan Secure App under extreme field constraints - across three national launches.
No concept shots, no vanity redesigns. These are systems real people depend on every morning, and the decisions, dead ends, and field visits behind them.
“Verification was designed for offices. Her office is a village courtyard with one bar of signal.”
“When a food ration depends on a face match, a false negative isn't a bug. It's a missed meal.”
“You can't benefit from a centre you can't find. Most mothers knew theirs only by a neighbour's directions.”
How I designed a location-aware feature inside the Poshan Tracker Beneficiary Interface, enabling millions of mothers and caregivers to find their nearest Anganwadi Centre using GPS, without needing to know the centre name or address.
Case study in progress
If you're building something where the stakes are real, I'd like to hear the problem. Not the solution you have in mind, just the problem.
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